We want you to be 100% happy with your purchase from Beach Life Australia and sincerely hope you love every piece you purchased.
However, if you are not completely satisfied with your order, we will refund or exchange for any item that you return to us in re-saleable condition within 14 days of receipt.
We kindly ask the buyer to arrange tracked return shipping to Bondi Beach if you are not keeping any items.
If you keep at least one item (when ordering multiple items) of your order we will pick up the return shipping for the remaining items for you! (Australia only)
We kindly ask the buyer to arrange tracked return shipping to Australia or Austria (EU).
Returns & Exchanges Conditions
All items must be tried on wearing undergarments and the protective hygiene strip must remain in place.
Before returning an item to us please check the following:
- for swimwear the hygiene strip must be in place
- original condition, unworn and unwashed
- unsoiled and no make-up or deodorant stains
- all tags attached
- within 14 days of receipt
Please understand that we cannot accept any return items not adhering to the above conditions and any such items received by us will be returned to you at your expense.
In the unlikely event that you receive an item that is faulty or damaged please contact us within 7 days of receiving and we will organise a replacement for you as soon as possible.
Faulty items must adhere to the same returns conditions as above.
If a replacement is unavailable you may choose another suitable item or we are happy to refund.
Returns and Exchange Sale Items
We offer Returns and Exchanges on SALE items at the same conditions as above.
For sale items we kindly ask the buyer to arrange tracked return shipping.
How to Return and Exchange
1. Ensure all tags are intact and items are unworn as per the conditions above
2. Contact Beach Life Australia via email at firstname.lastname@example.org and notify us about your intended exchange or return including the following information:
- Your name
- Order number
- Style number and Size you wish to return
- optional: we would love to find out why you are not happy, please let us know
- if you wish to exchange please tell us which item you would love instead
We will issue you with a Returns Number and if you are returning swimwear with a free, tracked shipping label.
3. Pack the item into appropriate packaging (you can re-use the bag your item was delivered in), include the Returns number and send it registered back to us:
Beach Life Australia
PO Box 7346
Bondi Beach, NSW 2026
For security and piece of mind, we recommend that you use insured, registered post to ensure safe and documented delivery.
It is your responsibility to return the goods by registered post and to obtain proof that the goods have been shipped.
Beach Life Australia is not liable for any lost returned items.
Please hold onto your tracking number once you have posted the return/ exchange.
If goods are returned from outside Australia please mark the package as "Returned Goods" or "Goods for Exchange" to avoid a hold up/ duties at Customs.
4. Once we receive the items we will thoroughly check them and if all ok, immediately dispatch the exchange or issue a refund of the product price directly to the Pay Pal or Credit Card Account which was used in the original purchase.
Please allow appropriate time (7-14 days) for the refund to show up in your account before checking with us.
You will receive an email notification about this.
For any questions or concerns please contact email@example.com, we are happy to help!